Service Center Manager

The Service Center manager administers the program and serves as the single point of accountability. He or she manages the utilization of the members of the functional teams. Primary duties of the Service Center manager include:

• Assuring appropriate project charters, plans, and processes are completed in a timely manner and follow prescribed practices
• Monitoring routine processes performed by the teams, such as time reporting, status reporting, issues tracking, and risk management
• Supporting resource planning, training, and mentoring needs
• Coaching team leads and members as necessary
• Serving as an escalation point to resolve issues in a timely manner
• Coordinating all joint development project activities

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