Service Center Teams Leads

Each team within the Service Center primarily focuses on one major system or subsystem. Each team has a team lead, who is usually a subject-matter or technical expert and supports and coaches the team members. Beyond their application skills, team leads demonstrate the leadership traits required to work with team members and corresponding client stakeholders. Major duties of Service Center team leads include:

• Coordinating the interaction with the designated client points of contact related to the project deliverables (e.g., client mentors and subject matter experts)
• Providing plans and deliverables outlined in the agreed upon processes with client
• Performing issue tracking, risk management, and communications activities required for project success
• Providing the status of the individual projects
• Monitoring and assisting team member on routine processes, such as time reporting, status reporting, issue tracking, and risk management
• Coaching team members on the completion of assignments
• Appropriately escalating issues to the Service Center manager

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